Peace of mind,
built into every display.
Every Kuycon monitor is engineered to last. Here’s how we stand behind it — clearly, and for years.
What this warranty applies to
This Limited Warranty covers monitors purchased from Kuycon’s sole official flagship direct-sales store at www.kuycon.com, accompanied by valid proof of purchase. Cables are covered separately for three months after delivery and are not part of the monitor warranty. Products from other channels follow that channel’s own terms.
How long your coverage lasts
Coverage begins on the date of delivery and follows a clear, three-stage structure.
- Free replacement for quality defects not caused by human factors
- Confirmed by Kuycon after online communication
- Applies to monitors only
- Standard warranty for materials & workmanship
- Kuycon repairs or replaces at its option
- After online communication & confirmation
- Cable warranty service within 3 months of delivery
- Covers defects in materials & workmanship
- Excluded from monitor 1-year & 3-year service
Kuycon monitors are manufactured to meet ISO 9241-307 Class I standards. Under that baseline, a display may have up to 1 bright pixel, 1 dark pixel, or 2 stuck sub-pixels per million pixels — within specification and not treated as a defect.
What’s covered — and what isn’t
A straightforward look at where your protection begins and ends.
✓Covered
- ✓Display panel defects and internal hardware failures
- ✓Performance issues during normal use, including screen failure
- ✓Failure of critical components: power supply and video input ports
- ✓Severe faults: permanent lines, major backlight bleed, significant color distortion
- ✓Quality defects (non-human) eligible for free replacement in Year 1
- ✓Cables within 3 months of delivery (materials & workmanship)
✕Not covered
- ✕Cables after the three-month cable warranty period
- ✕Products outside the applicable warranty period
- ✕Items without valid proof of purchase from www.kuycon.com
- ✕Accidental, liquid, impact, or improper-handling damage
- ✕Damage from human factors, unauthorized repair, modification, or disassembly
- ✕Natural disasters / force majeure; cosmetic wear & minor pixel anomalies
- ✕OLED / QD-OLED image retention & burn-in from static content
How to make a warranty claim
Three simple steps. We’ll handle the rest through online communication.
Prepare your details
Have your valid proof of purchase from www.kuycon.com and the product serial number ready.
Contact Kuycon support
Describe the defect clearly. Add photographs or video where possible to help us understand.
Online confirmation
We confirm the issue, then provide free replacement (Year 1) or repair/replacement (Years 2–3).
Limitation of liability
To the maximum extent permitted by law, Kuycon’s liability is limited to repair, replacement, or refund of the product. We are not liable for indirect, incidental, special, or consequential damages — including loss of use, data, profits, or business interruption. This warranty gives you specific legal rights, and you may have others that vary by jurisdiction.
Regional variations
This statement applies to monitors and cables purchased from the official store at www.kuycon.com. Orders deliverable by the website generally receive the same warranty service. Warranty procedures and shipping arrangements may differ by region; approved-claim return shipping follows the applicable regional service procedure.
Need help with a claim?
Our support team is ready to assist through online communication.
Contact support Browse displays