KUYCON Limited Warranty Statement (Revised)
Effective Date: [2026 October 20]
Applicable to: Monitors purchased from the brand’s sole official flagship direct-sales store at www.kuycon.com. The monitor warranty period applies only to monitors and does not include cables. Cables are eligible for warranty service only within three months after delivery and are not covered by the monitor warranty services described below.
1. What This Warranty Covers
Kuycon warrants that monitors purchased from the brand’s sole official flagship direct-sales store at www.kuycon.com (the “Product”) will be free from defects in materials and workmanship under normal use during the applicable warranty period. This monitor warranty applies only to orders placed in that official store and only when accompanied by valid proof of purchase from www.kuycon.com. Cables are not covered by the monitor warranty; cable warranty service is limited to three months after delivery as set out below. Products purchased from other channels are governed by the warranty terms of the relevant sales channel.
2. Warranty Period and Service
The warranty period begins on the date of delivery.
Product: Monitor
Purchase Channel: www.kuycon.com official flagship direct-sales store
Warranty Service: Within 1 year: free replacement for quality-related defects not caused by human factors, subject to online communication and confirmation by Kuycon. Year 2–3: standard warranty, under which Kuycon will, at its option, repair or replace the monitor after online communication and confirmation, for defects in materials or workmanship under normal use.
Product: Cables
Purchase Channel: www.kuycon.com official flagship direct-sales store
Warranty Service: Within 3 months after delivery only: warranty service is available within three months after delivery. Cables are not covered by the monitor’s 1-year free replacement or 3-year warranty services.
Monitor — Free Replacement (Within One Year): For monitors ordered from the above official store, if a quality-related problem caused by non-human damage occurs within one year from the date of delivery, and Kuycon confirms after online communication that the issue is a quality defect not caused by human factors, Kuycon will provide a free replacement unit. This free replacement remedy applies only to monitors.
Monitor — Standard Warranty (Year 2–3): From the second year through the third year after delivery, the monitor is covered by a standard warranty. During this period, Kuycon will, at its option, repair or replace the monitor after online communication and confirmation, for defects in materials or workmanship under normal use. The standard warranty does not include the free replacement remedy available in the first year.
Cables — Three-Month Warranty Service: Cables purchased from the above official store are eligible for warranty service only within three months after delivery. The monitor’s one-year free replacement and three-year warranty do not apply to cables.
3. Pixel Defect Policy
Kuycon monitors are manufactured to meet ISO 9241-307 Class II standards. Under that baseline, a display may have up to 2 bright pixels, 2 dark pixels, or 5 stuck sub-pixels per million pixels.
4. What Is Covered
Subject to the exclusions below, this warranty covers monitors purchased from the official store at www.kuycon.com for:
- Display panel defects and internal hardware failures;
- Performance issues arising during normal use, including screen failure;
- Failure of critical components, including power supply and video input ports;
- Severe display faults such as permanent lines, major backlight bleed, and significant color distortion;
- Quality-related defects not caused by human factors, which may qualify for free replacement within the first year as described above.
For cables purchased from the official store, warranty service is available only within three months after delivery and is limited to defects in materials or workmanship under normal use.
5. What Is Not Covered
This warranty does not cover:
- Cables after the three-month cable warranty service period;
- Monitor products outside the applicable warranty period;
- Products without valid proof of purchase from the official store at www.kuycon.com;
- Accidental damage, liquid damage, impact damage, or damage from improper handling, installation, or use;
- Damage caused by human factors, unauthorized repair, modification, or disassembly;
- Damage caused by natural disasters or other force majeure events;
- Cosmetic wear and minor pixel anomalies that do not exceed the applicable pixel defect threshold;
- OLED / QD-OLED image retention and burn-in resulting from prolonged display of static content; this is an inherent characteristic of the panel technology and is not treated as a manufacturing defect under this warranty.
6. How to Make a Warranty Claim
To submit a warranty service request, contact Kuycon support and provide:
1. Valid proof of purchase from www.kuycon.com;
2. The product serial number;
3. A clear description of the defect, with photographs or video where possible.
For valid monitor warranty claims, Kuycon will communicate with you online to understand the issue and, as applicable, provide free replacement within the first year for qualifying quality-related non-human damage, or repair/replacement under the standard warranty during years 2–3. For cables, warranty service is available only within three months after delivery. Return shipping arrangements for approved claims will follow the applicable regional service procedure.
7. Limitation of Liability
To the maximum extent permitted by applicable law, Kuycon’s liability under this warranty is limited to the repair, replacement, or refund of the product. Kuycon is not liable for indirect, incidental, special, or consequential damages, including loss of use, loss of data, loss of profits, or business interruption, arising from any breach of warranty or otherwise. This warranty gives you specific legal rights, and you may also have other rights that vary by jurisdiction.
8. Regional Variations
This warranty statement applies to monitors and cables purchased from the brand’s sole official flagship direct-sales store at www.kuycon.com. Orders that can be delivered by the website generally enjoy the same warranty service. Warranty procedures and shipping arrangements may differ by region.